PROformance Series FAQs
Frequently Asked Questions
Check out some FAQs about our PROformance Products. Contact Us for additional assistance.
General
The proper battery should match the system voltage, motor power, and duty-cycle requirements. If you are unsure, contact your dealer or our technical support team ([email protected]) for assistance.
Series connections are connecting the positive terminal of one battery to the negative terminal of another battery to increase voltage. Parallel connections are connecting positive to positive and negative to negative of multiple batteries to increase capacity, runtime and current. Please check the battery user manual to ensure proper wiring as not all batteries can be connected in series and/or parallel.
The M- models are intelligent batteries with controllable logic pins to operate the terminals. The S-models has all the intelligence of an M- battery but does not require logic pins to operate the terminals and the terminals will always be on.
Our batteries have LED indicators to provide battery SoC (state of charge) and diagnostics, so a BDI is not necessary. If a BDI is desired, we recommend using the Inventus Power Smart Battery Monitor (SBM-01) or connecting the system monitor via CAN. A lead acid BDI will not be compatible with lithium-ion batteries due to the voltage differences.
Safety
Our batteries were designed for the elements and can be cleaned with high-pressure water. To go a step further, our PROTRXion batteries can be submerged up to 1 meter of water for 30 minutes.
We strongly recommend checking wires and connections to prevent reverse polarity on all battery installations. However, should the poloary be reversed on a PROformance battery, there are safety measurements to ensure safety.
Yes, all Inventus Power lithium-ion batteries include a BMS as it is an integral part of the battery to ensure performance and safety.
There are many battery suppliers in the market who do not have agency certifications on their batteries. These suppliers may only have safety certifications from the cell manufacturers, which is a component of the battery system.
Inventus Power goes above and beyond by:
1) Testing and certifying our batteries against recognized global standards like UL and TUV for on/off-road applications.
2) Complying with functional safety requirements to ensure potential issues are monitored, detected, and mitigated before they happen. Furthermore, we own 100% of the design and manufacturing process to ensure consistency and reliability.
Similar to UL certification for all of the household electronics, it is equally important for larger batteries to have the proper agency certifications to ensure safety.
Installation
Most battery models can be connected in parallel. Only some S-series models can be connected in series. Please check the Battery User Manual to confirm your battery allows parallel or series connection. It is also recommended to check the Battery User Manual before connecting batteries to ensure proper wiring and connections.
It is recommended to fully charge the battery to improve calibration and SOC accuracy before use.
There are two ways to wake the battery from Ship Mode.
1) Press and hold the power button for 5 seconds to turn on the battery from ship mode. The LED lights will turn on. To turn off the battery, press and hold the power button for 20 seconds.
2) The logic pins can be shorted from GND to INTLK to wake the battery and to put the battery into Ship Mode a command via CAN will need to be sent (see Software User Manual for list of commands).
Any battery bracket or strap may be used if sized appropriately. However, we recommend the Universal PROTRXion Mounting Bracket as it is adjustable to easily secure the batteries in an upward or side orientation. To ensure safety, NEVER mount the battery with terminals pointed down. For more guidance on the Universal PROTRXion Mounting Bracket, please reference the manual.
We recommend the proper PPE per your company’s guidelines. However, at the minimum, we recommend rubber gloves, eye protection, an insulated torque wrench, and a voltmeter.
The battery, QR code card (links to website resources page), standard terminal bolts, and extra long terminal bolts (some models only).
Operation
The heater will activate down to -35°C to heat the battery to the ideal temperature for operation before the heater automatically deactivates. However, discharge is not permitted until the battery temperature is above -20°C and charge is prohibitted until the battery temperature is above 0°C.
CAN termination is always recommended and should follow the CAN Bus termination standards. More information and guidance on how to do this can be found in the Battery User Manual. We offer both system and battery CAN termination connectors to simplify the integration.
Charging
Our PROformance batteries are compatible with some of the leading charger manufacturers. Please reference our Charger Resources Page for more information.
Yes, Inventus Power has partnered with most leading charger suppliers to make the installation of our batteries easy by simply flashing a firmware update on the charger.
Each charger and/or charger manufacturer will have their own firmware and process for flashing the updates. We recommend visiting our Charger Resource Page or contacting the charger manufacturer directly.
The LED light showing the State of Charge level will blink. For more information, please reference the Battery User Manual.
Yes, Inventus Power PROformance batteries can fully charge and discharge from 100% to 0% to leverage the entire depth of discharge. This is not possible for lead acid batteries and depth of discharge is typically below 80%. We recommend charging PROformance batteries when the SoC is below 10% and charging to full (100%) to ensure battery performance is optimized for operation. Reference Battery User Manual for more information.
There is no harm to PROformance batteries when compatible chargers are being used as charging will be terminated when the battery is fully charged.
Yes, this is one of the advantages of lithium over lead acid batteries. Charging the battery over a short break to increase runtime doesn’t harm or reduce the life of a lithium-ion battery as it would with lead acid batteries.
Lithium-ion batteries typically cannot charge below 0°C unless there is an integrated heater. Our M-Series battery has an optional integrated heater to allow optimized operations down to -35°C. Charging lead acid batteries in cold temperatures is not optimized and may shorten the life of the battery.
Communication is required for to charge the M-series battery. However, no communication is needed for the S-series batteries, but recommended for optimal performance.
Storage
Unlike lead acid batteries, lithium batteries require very little to no maintenance. We recommend cleaning off debris from the battery and charging to 30 – 50% SOC before storage. Simply press and hold the power button for 20 seconds to place the battery in a low power storage mode (Ship Mode).
Our batteries can be stored up to 2 years between -20°C to 25°C, up to 3 months between -20°C to 35°C, and 1 month between -20°C to 60°C.
Troubleshooting
1) Check that all cable connections were properly made
2) Verify that all batteries are turned on / awake; were all batteries awake at the same time?
3) Confirm battery system and battery CAN Bus are properly terminated
4) Ensure that the battery(s) (power & communication) are properly connected to the System
If none of the above troubleshooting steps work, contact [email protected] or your authorized dealer for assistance.
Some chargers require voltage detection from the battery before charging. If applying a charger does not work, use an external power source to apply a charge voltage to the terminals for 15 seconds. More information can be referenced in the Battery User Manual on this process.
Under normal conditions, each LED bar represents 20% SOC, where 5 bars equals 100% SOC. When a fault is detected, the LED status will indicate the battery Fault ID recorded. For more information on all LED indications, please reference the Battery User Manual.
The battery may be in a deep discharge (shutdown) mode if the battery was left on and / or stored beyond the recommended storage period. Charge the battery and try powering on again.
Returns & Recycling
A battery can only be returned with an RMA claim. Once a valid RMA claim has been made, the Inventus Power Customer Service Team will provide packaging and shipping guidelines to safely return a battery. Review our Return Policy for more information.
Please contact your dealer for assistance or visit www.inventuspower.com/recycling to learn more about our recycling program.