Return Policy

Inventus Power has established procedures for managing customer complaints, field returns, and technical issues. This Return Policy provides guidance to the policies and procedures associated for handling returns only to the Battery Models (“Product”) purchased from Inventus Power (“Inventus”) or an authorized distributor of Inventus Power and only to the original purchaser.

Customer Claims

To initiate a product claim, contact an Inventus Customer Service Representative at customer_service@inventuspower.com and request a Return Authorization Form. Returns will NOT be credited without authorization.

Please have the following information available when contacting Customer Service:

• Purchase Order Number
• Inventus Power Part Number
• Serial Number
• Description of application in which the battery was being used
• Description of the failure or issue surrounding request
• Date code, purchase date
• Photographs of damaged items

Please be prepared to provide a copy of the data and performance log record of Product requiring analysis.

RMA Process

• All returns must be approved by an authorized Inventus Power Customer Service Representative prior to being returned.
• Inventus Power reserves the right to repair, replace, or credit products deemed defective under our Standard Terms and Conditions.
• Our normal procedure is for all defective products to be returned to Inventus under an authorized RMA (return material authorization) for further evaluation.
• At Inventus Power’s discretion, some product may be ‘field scrapped’ in lieu of returning the physical product.
• For Product(s) that are approved for return, Product must be packaged per IATA UN38.3 guidelines to eliminate the risk of damage in transit. Inventus can supply return packaging and instructions for Defective and Damaged batteries.
• Inventus Power will pay all shipping charges, including but not limited to freight, import/export duties and customs. In the event the Product is determined by Inventus to not be covered by the Warranty, Buyer shall reimburse Inventus for all such shipping charges.
• Any Product deemed ‘no fault found’ may incur additional charges for testing.
• If product is returned due to customer error, overstock, or other reasons outside of warranty claims, the customer may be subject to a 20% restocking and recharge fee in addition to all freight charges incurred.

NOTE: All questions relating to field application, quality, or engineering should be directed to tech_support@inventuspower.com to determine the need to follow the RMA process.